Frequently Asked Questions
Everything you need to know about your NBCUniversal Shop experience.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns on most unworn and unused items within 30 days of delivery. Please note that certain personalized or final sale items are not eligible for return.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products official licensed merchandise?
Absolutely. All products sold on the NBCUniversal Shop are 100% officially licensed and authentic items from your favorite movies and TV shows.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 30 minutes of placement; after that, we may be unable to modify the order.